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February 2020 to

April 2023

Vice President of Technical Operations
Federal Reserve Financial Services

I had responsibility for the production stability, resiliency, and supportability of all Federal Reserve payment products and systems: wire, ACH, check, and cash. 

  • Customers include more than 10,000 financial institutions across the country.

  • Payment products process a daily average of more than 150 million electronic payments with a combined value above $5 trillion. 

  • Teams provide technical operations in the cloud, Fed data centers, co-location centers, and SaaS.

  • Three assistant vice presidents oversee ten teams to monitor and maintain the systems that secure and move the nation’s money 24x7x365.


Notable Accomplishments

  • Meeting or exceeding all quality measures.

  • Successfully building a unified Tech Ops team from four separate payments offices.

  • Transforming from waterfall development to the Scaled Agile Framework (SAFe).

  • Ensuring consistent success today and creating an innovative and strong future roadmap. 

  • Building productive cross-discipline partnerships including Engineering, Quality Assurance, Architecture, Identity and Access Management, Info Security, Finance, and external vendors.


September 2014 to

February 2020

Assistant Vice President
Federal Reserve Retail Payments Office (RPO)

As Retail Payment’s Production Support Officer, I had responsibility for ACH and Check products and their system production stability, resiliency, and supportability. 


Notable Accomplishments

  • Achieved 50% reductions in the frequency and impact of production incidents through a robust Problem Management discipline that continues to the present day. 

  • Implemented FranklinCovey’s Four Disciplines of Execution to skill up more than 100 staff, with decades of mainframe experience, in time to move to the new system.


June 2007 to 

September 2014

Technology Manager
Federal Reserve Information Technology

Joining the Federal Reserve originally as a consultant for a new headquarters project, I successfully completed that project and converted to a full-time employee.  Over the next twelve years I consistently increased my area of responsibility, first locally and then nationally. 
Notable Accomplishments

  • Led the design and implementation of the IP Telephony and local area network products now used in forty-five offices across all twelve Federal Reserve districts. 

  • Gathered requirements, developed plans, and maintained up-to-date roadmaps of all the telephony and network features and products needed to delight our customers.


April 2002 to

May 2007

Rimrock Technologies

I began by leading the technical team, and later the entire company of 30-40 employees across multiple states.  Our organization designed, sold, implemented, and supported Avaya IP Telephony products, services, and technologies to commercial, government, non-profit, and residential customers. 


February 1990 to

January 2002

Technology Leader
WordPerfect/Novell/Lernout & Hauspie/Stratus

Over the course of twelve years, I developed a strong foundation in technology products and management.  I contributed to all aspects of the product creation and delivery lifecycle, with a special focus for several years on Quality Assurance.  I had responsibility for dozens of releases of products and components that went to millions of customers.  I oversaw long term planning and coordination, and worked with internal and external partners and vendors.


October 1987 to

February 1990

The Wirthlin Group


September 1985 to

September 1987

The Church of Jesus Christ of Latter-day Saints
France Paris Mission


March 1984 to

September 1993

Utah Army National Guard


May 2020

Master of Business Administration
University of Missouri - Kansas City

Fulfilling a life-long dream to further my formal education and stay current on leadership topics, I returned to school.  Over the course of four years, I took one course per term and graduated with a 3.9 GPA.  In doing so I earned the Federal Reserve’s Outstanding Student Award.  The focus of my degree was people leadership and change management in technology environments.


May 1998

Bachelor of Science in Business/Info Systems
University of Phoenix

While working full-time, serving in busy church callings, and raising young children with my wife, I completed my Bachelor’s Degree.

& Expertise

  • Fluent in written and verbal French

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